Sapphire Spas Warranty Information

  • Genuine Warranty on all Swim Spas & Spa Pools10 Years – Spa Shell
    Sapphire Spas warrants against water loss due to defects in the spa shell structure for ten years from the original date of purchase.
  • 3 Years – Plumbing
    Sapphire Spas warrants factory installed plumbing against water loss due to defects in workmanship and materials for a period of three years from the original date of purchase.
  • 5 Years – Acrylic Surface
    Sapphire Spas warrants the interior surface of the spa shell against blistering, cracking or delaminating for five years from the original date of purchase. After the first 12 months, warranty will be assessed on a pro rata basis.
  • 3 Years – Duratek Cabinet
    Sapphire Spas warrants your Duratek cabinet against defects for a period of three years from the original date of purchase. This warranty covers for warping or discolouration.
  • 5 Years – Cedar Cabinet
    Sapphire Spas warrants the cabinet against defects for a period of five years from the original date of purchase. The warranty is not extended to the appearance and wear of the product and its reaction to the environment.
  • 3 Years – Equipment
    Sapphire Spas warrants the spas electrical equipment components, specifically the pump(s), heater, blowers, ozone, LED lighting and control system, against malfunction due to defects in material and workmanship for three years from the original date of purchase.
  • 3 Years – Jets & Fittings
    Sapphire Spas warrants all jets and fittings, including air buttons, air controls etc for a period of three years from the original date of purchase. The warranty is limited to replacement only after one year upon the defective part being returned to the company.
  • 2 Years – Hardcover & Headrests
    Sapphire Spas warrants all headrests and the hardcover against defects in material or faulty workmanship for a period of two years from the original date of purchase, only if Sapphire Safe Ozone Purification System is fitted.